Menu
Reply
Highlighted
  • 34
  • 1
  • 11
On our wavelength
486 Views
Message 1 of 2
Flag for a moderator

Customer support leaves a lot to be desired

I received a phone call from Virginmedia today. The man on the line was hard to understand (no doubt the worked both ways to be fair). To cut a long story short, he signed me up to a new service called Home Works. I specifically said I didn't want my bill to increase but when I got the confirmatory email it had substantially increased. Also the content of the service didn't bear much similarity to the conversation I had previously had with him. Needless to say, I immediately rang Virginmedia and asked for the change to be cancelled immediately and my account restored to the position it was in prior to his original phone call. I was promised that it would but I am fast losing any confidence I ever had in the Company.

0 Kudos
Reply
Highlighted
  • 3.68K
  • 171
  • 290
Forum Team
Forum Team
467 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Customer support leaves a lot to be desired

Hi miketi,

 

Apologies for this.

 

I'd like to make sure this is sorted but I'll need to send a PM to get account access to do this, so I'll drop you a quick PM

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply