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Coldo80
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Customer support by messages

How do I contact customer support by messages rather than phoning them.

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DJ_Shadow1966
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Re: Customer support by messages

Hello

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Please note they only deal with technical issues and cannot deal with account issues and there may be a long wait before you get connected to an agent.

Regards Mike

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japitts
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Re: Customer support by messages

Is there a query you have with your VM services, that you can raise here?

Perhaps other forum members can help?

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Steven_L
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Re: Customer support by messages

Hey @Coldo80

 

Welcome to the community and thanks for your post, I'm just sorry that it's taken so long to get back to you.

 

Have you been able to speak to the team in the 8 days since you posted? As @japitts stated, if you have a query that we can help with here, please let us know and we can investigate it for you. 

 

Regards

Steven_L

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