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Customer services arranged to call me 10am re complaint, no call received

Joining in

Customer Services in Motherwell promised faithfully to call me 10am today but have not done so.  Sent email to Daniel Friend as instructed, received absolutely no response.

I'm complaining as agreed new contract in July 23 but seems VM have not updated my account with the new details. and denying it was agreed (even though I have email confirming it!)


Forum Team
Forum Team

Hi @GT100 👋.

Thanks for reaching back out to us. Apologies for the issues that you have had with a package change, in the event of an investigation it may take longer than anticipated to resolve and can delay any call backs that are to be made. We can assist by looking into this for you, or you can reach back out to the contact team. I shall send you a private message, if you wish to pick it up w shall be here.