Anyone else have issues with virgin customer service. Ive spent over 6 hours on chat and still cant sort my issue with paymrbts as they refuse to discuss it with me cos i cant remember my password but they have all my other details. Grrr now i get threatened with them going to suspend my services so i need to speak to a sensible human being otherwise im just going to close my account and go elsewhere..
Thanks for posting and welcome back to the community.
I am sorry you feel this way. If you are the account holder, you can be verified via other methods.
What is it you're wanting to discuss with the team please?
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
Thank you for your post and I am so sorry to hear you are having issues with reaching our team and trying to pay for your services. You can change or view your memorable word here, I will pop you over a PM to take a look into this further, we cannot take payments but I can check to see what has gone on. Just keep an eye out for the little envelope 👀📩