Customer service

[Cubby67]

Anyone else have issues with virgin customer service. Ive spent over 6 hours on chat and still cant sort my issue with paymrbts as they refuse to discuss it with me cos i cant remember my password but they have all my other details. Grrr now i get threatened with them going to suspend my services so i need to speak to a sensible human being otherwise im just going to close my account and go elsewhere.. 

[Cubby67]

I need to speak to a manager before vurgin suspend my account and i close my accoubt i cant use chat feature as ive forgotten my password and they refuse to discuss my account 

[John_GS]

Hi @Cubby67 

Thanks for posting and welcome back to the community.

I am sorry you feel this way. If you are the account holder, you can be verified via other methods.

What is it you're wanting to discuss with the team please?

Best wishes.

[Zoie_P]

Hi @Cubby67,
Thank you for your post and I am so sorry to hear you are having issues with reaching our team and trying to pay for your services. You can change or view your memorable word here, I will pop you over a PM to take a look into this further, we cannot take payments but I can check to see what has gone on. Just keep an eye out for the little envelope 👀📩 

Thanks,

Zoie