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bhambullet
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Customer service not answering their phone

My SuperHub2 keeps crashing and I have to keep turning it off and back on again to get it to work and need a replacement but your customer service centre is not answering the phone!!!!!!! They must have the worst customer service of any company I know I have been with them since Blueyonder but they never look after existing customers loyalty very sad

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Corey_C
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Re: Customer service not answering their phone

Thanks for your post and welcome to the Community Forums, bhambullet,

 

Sorry to hear that you have been having issues with your hub. I've run a remote diagnostic and our records indicate we have addressed the issue by phone, has everything been sorted since your post?

What issues are you experiencing that causing you to have to reboot the hub? Our online WIFI troubleshooter maybe able to help with your connection: https://www.virginmedia.com/help/virgin-media-no-wifi-connection

 

Cheers,

Corey C

 

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