Customer service automatic compensation

[Peterkelly]

This is not automatic anything but like trying to squeeze blood from a stone never trust what they say 

[carl_pearce]

What issue did you have?

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

Depending on the type of outage/issue you:

• Have to report it.
• Have to have a full outage for more than 48 hours after reporting.

[goslow]

Has your service been restored? VM has 30 days to credit your account with any compensation due starting from when your service was restored.