on 09-10-2023 19:10
This is not automatic anything but like trying to squeeze blood from a stone never trust what they say
09-10-2023 19:29 - edited 09-10-2023 19:29
What issue did you have?
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Depending on the type of outage/issue you:
on 09-10-2023 21:50
Has your service been restored? VM has 30 days to credit your account with any compensation due starting from when your service was restored.