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Customer retention and complaints

Chewynewy
Joining in

How do I leave VM?  4 complaints entered through web form one closed down with no resolution . 3 ongoing and no confirmation. 2 times renewed my package and deal through my portal and VM now saying I can't have this deal after sending out all contracts and confirmation of new service . 

4 REPLIES 4

goslow
Alessandro Volta

While waiting for a VM forum team reply ...

You can share your hopeless complaint and cancellation experience with OFCOM.

They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275

Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.

Paul_DN
Forum Team
Forum Team

Hi Chewynewy,

Thank you for reaching out to us in our community and welcome, sorry to see you are thinking of leaving due to a offered package not being available, so I can look into this for you I will send you an invite into a private chat, once received please click on the envelope to accept.

Regards

Paul.

Chewynewy
Joining in

I have 4 open complaints with VM with no response yet . Is this normal ? Or just poor service ?