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Customer Services? Do they exist?

Brand new customer trying to register on myvirginmedia. 3 phone calls to support. First I abandoned after 40 mins. The second today cut off at 1 hour 3 mins. Now on hold again at 14 mins. Tried a web chat, but the Agent's solution was to call Customer Services. Problem is 'Some information is missing or incorrectly entered. Please check below and try again.''

Does anyone have any idea how I can register or speak to someone or should I just call it a day and cancel the whole thing? I've never had to wait this long to speak to someone. Ridiculous.

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Re: Customer Services? Do they exist?

I imagine they must be really busy because of the issues they're having with emails being down at the moment.

I had to wait a couple of days before I could register online 😞

Might be worth waiting until tomorrow?

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Re: Customer Services? Do they exist?

Hello GDiddy

Have you been able to get your online account set up yet?

If not can you let me know please 

Gareth_L

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Re: Customer Services? Do they exist?

Yes, thank you. I managed to work it out for myself. 

For the record, it was the best part of 2 hours on hold over 3 calls to customer services without speaking to anyone.

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Re: Customer Services? Do they exist?

Thanks for letting me know GDiddy

Sorry for any inconvenience this has caused you 

If you have anything you need help with 

Pop back on here 

Gareth_L

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