Virgin phoned me 2 days ago saying they would increase our broadband speed but only at the end of the conversation mentioned it would cost more money, this just after another increase in monthly payment! The sales person was very rude suggesting I didn't know what a good deal it was. I asked for a supervisor to phone back but no one has.
For the last 2 days I have tried to phone customer service on 150 but always engaged. Our contract is due for renewal this month and I suspect no one will talk to me as we would like to actually reduced our TV and phone packages!
So Virgin will cold call to try and sell you more services at more cost but won't answer the phone. Covid is NOT a valid excuse Virgin. If you can employ sales staff to phone you can also employ more customer service staff! Look forward to a reason!