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Customer Service

Why is the customer service so poor three days two hrs waiting on the phone to be pushed from one team to another just to get WiFi booster ordered and delivered because of WiFi not being available in a room that I need for my heart monitor.. 

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Re: Customer Service

Two reasons (and I will get some backlash for this!)

1. Large companies are exploiting Covid-19 and reducing staffing levels to a bare minimum. (Ref: The governmennt)

2. Virgin have to have the worst inter-departmental comunication I have ever encountered. It is like they each have seperate databases'. Especially between agents (phone support) and Engineers.

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Re: Customer Service

Hi Hanleyd

 

Thanks for posting and welcome to the community.

 

Sorry to hear of this. I'll PM you now to assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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