Contacted Virgin Media by chat today. The page was open from 14.11 until about 19.30. Eventually got through to a lady called Yasaswini from the overseas universal contact center. All I wanted to know was why service change receipt which I received on the 30th October shows a setup fee of £70. The first one off fee of £35 was discounted to £20. Then there was a second one off fee for a new mini box of £35. After discusion with the agent, and being a long standing loyal customer, (their words) this was cancelled. The only one off fee should be £20.
Gave Yashaswini all the info needed to sort out this problem, still had me jumping through hoops with lots of identity questions One of the most unhelpful people Ive had to talk to in a long time. She then asked me to sign in to my account with my orginal password which I cant remember. Yashaswini then asked me to reset the password. I only had a simple question about the overcharge.
Can any of you guys help. I just want to know that I will be paying a one fee of £20. I need to get this sorted soon before the cooling off period ends.
Sorry about rambling on.
Kind regards
John.
