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Customer Service HELL!!

I have been on hold for 46 mins, finally I get to speak to a line manager who hangs up on me after about 45 seconds in to my explanation (I'm guessing he hung up as I had no call back)

I was promised a refund on two occasions due to an on going problem I had with Virgin. I was without TV and Broadband for 3 weeks in total. I had text messages promising that my service would be up and running at said date and time - this did not happen. I made countless phone, had my broadband box changed and all wiring renewed, this did not fix the problem but eventually I have all working again.

I still have not had a refund!! Virgin have still taken the full amount from my account for two months running even though for one of the months I had hardly any service?

has anyone else had this problem?  what can I do next? 

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Re: Customer Service HELL!!

Compensation policy is at...

https://www.virginmedia.com/help/automatic-compensation

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.