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Customer Service - Downgrading

I have TV and Fibre. I want to remove the TV, my contract expires on May 7th, but i want to extend my Fibre for another 12 months.

First person i spoke to have 50minutes said this could not be done, so i pushed and pushed, he put me through to the contracts/downgrading team. i have now been waiting another 35 minutes.

I thought Ryanair CS was bad, but Virgin Media run a very close 2nd.  I am not inspired to want to stay....

Please pick up the phone !

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Re: Customer Service - Downgrading

Do you think you are the only person trying to get through to these hard working people?

You will have to persevere in these difficult and unprecedented times.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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