on 12-03-2023 08:30
I informed Virgin media of when I would be moving house and arranged for them to install WiFi into my new property. I have always paid my bill via direct debit at the end of the month. On the 2nd March I had an email which stated my latest bill and within that email it had the date that the direct debit would be taken out. However, on the 9th March I received an email/letter telling me that action was required as my bill had not be paid. I immediately paid this bill and the added late payment charge, although this should have been paid by direct debit and is virgins fault. I have looked at my credit score today and virgin have reported it as a late payment??? How? This is their fault as they were supposed to take out the payment as a direct debit, but failed to do so. I also had funds in my account so that is not the issue. Any advice on how I can get this rectified and get the late payment taken off my credit score?
on 12-03-2023 14:04
Consider trying the following:
Hopefully the issue can be resolved without having to invoke the latter.
Should you:
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on 12-03-2023 17:41
Hi Lwood98,
Thanks for your post and welcome to the community.
Sorry to see that there's been an issue with payment, so this can be investigated I've dropped you a PM.
The message will appear within the purple envelope icon.
Regards,