Hi @Olcayerginx, thank you for your post and welcome to the Virgin Media Community.
We're sorry to hear what's happened and that you feel this way.
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.