Having read through the forums, this appears to be the normal method of burning people who disconnect from Virgin Media. I've identified loads of people who have been affected by the same issue due to terminating their services.
VM are telling me that "our system doesn't show that", despite the fact that my credit score has been significantly affected.
This is all to do with the fact that they incorrectly calculated a bill which went outside of the services period and then then had to produce a new one, they failed to take the direct debit on that bill - despite the fact that they were happily taking my money for YEARS before.
They flagged this payment as missed (but not to me) and then generated a new final bill with a credit for the bill they raised incorrectly and a nominal charge, which I paid manually because that's what it said to do, but then they handily remembered that I had a direct debit (funny that) and now owe me a refund - which is taking forever.
On my credit report it now says that I missed a payment, however looking more closely at it, it's actually the payment I paid manually and that they then took themselves by direct debit (on the normal date!!) - HOW ON EARTH IS THIS A MISSED PAYMENT?
Their complaints process is a complete waste of time, and the man I spoke to was spouting nothing but gibberish.
I'm so cross - but also with myself for being disappointed - when in reality THIS IS EXACTLY WHAT I'VE COME TO EXPECT FROM VM.
