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Credit refund for broadband

Joining in

I have recently left virgin and have credit of £89 but have still not been paid this. How do I get it back?


Very Insightful Person
Very Insightful Person

Hi @Andreamac73 

Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.

You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.

Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill  detailing any credits you may have for the services you haven't  used. They then refund those monies by cheque around 45 days after the account has closed.

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Forum Team
Forum Team

Hi Andreamac73,

Thank you for your post and welcome to the community. 

I'm very sorry if you haven't been advised with regards to any left over credit. 

As newapollo has advised, any left over credit would be refunded via cheque 45 days after disconnection.