Menu
Reply
Emzie91
  • 2
  • 0
  • 0
Joining in
95 Views
Message 1 of 4
Flag for a moderator

Credit on my account

I was on the phone to virgin this morning about my bill. They said they have now credited me £6.08 (which was supposed to have been taken off the bill). But the credit isnt showing on my account on the app. How long does it take to show?

0 Kudos
Reply
Gareth_L
  • 5.58K
  • 338
  • 605
Forum Team
Forum Team
28 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Credit on my account

Hello Emzie91

Thanks for your post 

Any credits that are applied can take up 24 hours to show online 

Has this been reflected online now since your post 

Gareth_L

0 Kudos
Reply
Emzie91
  • 2
  • 0
  • 0
Joining in
22 Views
Message 3 of 4
Flag for a moderator

Re: Credit on my account

Hi yes well part of it not the full amount that was stated.

0 Kudos
Reply
Gareth_L
  • 5.58K
  • 338
  • 605
Forum Team
Forum Team
19 Views
Message 4 of 4
Flag for a moderator

Re: Credit on my account

Thanks for replying Emzie91

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply