Virgin Media Community

[Pam10]

Hello, 

I have recently renewed my contract but the agreed 18 month credit is not showing on the paper contract that I have just received and therefore do not wish to sign until this is rectified. I have been unable to get through to anyone using the telephone service and so am attempting to resolve via this avenue.  Please DM me for account details. 

Regards

Pam

[Pam10]

Just giving this a gentle nudge to see whether someone from Virgin Media picks up the post.  I can't get through to anyone via the call centre.  Grateful for response. Thanks

[Chris_W1]

Hi Pam10, I am sorry to hear that the discount is not showing on the contract and want to help you get this resolved. I will send you a private message so that we can get this resolved. Chris.