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Credit not being used for bill!

Just spent over 30mins on phone trying to make the CS understand that the credit on my account was not used in my latest bill, she couldn't see any credit on my account!!!

Could someone from VM who knows how to do their job please help me get a refund using the credit on my account?

Thanks

 

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Re: Credit not being used for bill!

Hey yubamundo,

 

Sorry to hear of the issues that you've been having with a credfit that has been applied to your account.

 

I will need to send over a private message to you so that we can clear account security and look into your account.

 

I will pop over the private message in a moment.

 

Regards

Steven_L

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Re: Credit not being used for bill!

Steven,

Can you send me an email to reply to, as I have reached the limit (2!) of PMs I can send!

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