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Credit not added to my account - New Customer

Hi

I am new to virgin and have found this forum to be really helpful.

In light of the reduced service on call centres at present i wanted to ask a question here..

I have just received my first bill and its not what i expected.   when signing up the rather push salesman was giving it the hard sell and promised £50 credit if we signed up for the new package.   As we were going to incur costs with our old internet provider this was a good incentive and we decided to go with it.   Foolishly i believed that this man's word could be trusted and the amount would be credited, sadly this has not happened and i am now faced with a bill larger than i anticipated

Any idea how i should proceed with this?

 

Thanks

 

Mel

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