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Credit my account

After I left Virgin due to number of various issues I was sent an email crediting my account on 7th August. It is now over a month and my money has still not gone into my account. When should I expect to receive it. If it had been me who owed virgin they would be demanding it now. Tried a few times to call but not waiting over 30 minutes like I used to when I was with them.

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Very Insightful Person
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Re: Credit my account

The last time I looked into this the answer was a cheque would be sent not before 35 days after closing the account.

Any refunds are sent by cheque not by direct transfer to the billing account.

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Graham

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Re: Credit my account

Hello Allanw1

Thanks for your post 

From what you and @Graham_A has advised 

The Account was closed on the 7th 

A cheque does get issued around 35 days after this 

With my reckoning it will mean the cheque will have been issued and sent on the 11th or 12th 

This can take around 5 days to be delivered 

Hope that helps 

Gareth_L

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