I had virgin media installed on Thursday 17th January. Today (21/01/19) my account has been suspended already for going over my credit limit of £110.
I have the full house package, broadband and phone plus sky sports and movies as well. This comes to around £140 per month so why is my credit limit UNDER what my actual bill is? I’ve been told I need to pay £51.60 to get my services reinstated???? My bill isn’t even due yet!
Absolutely fuming to find I have no internet, tv or services after 4 days because of a credit limit set below my actual bill.
Anyone have any idea because trying to contact Virgin Media is a joke!
Credit limit and bills are two separate things, the credit limit is for phone calls and renting movies both must be paid by the due bill date. You can ask for your credit limit to be raised but as a new customer I'm not sure what the limits are.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
Thanks for your first post and welcome to our Forums page.
Very sorry to hear about this situation. When your first bill is produced, this is a double bill as we charge a month in advance. When this is produced, this can put the balance on your account over your credit limit.
Have you spoken to the team about this and got it resolved since your post?
If you haven't please let us know and we will be more than happy to help.