Hi Virgin Media,
I have just been on the phone with your representatives, trying to rectify an error from your organisation. I recently called to cancel my Virgin Broadband service as we are due to move home and we are out of the contractual period. The agent confirmed the cancellation and advised that the final bill of usage would be calculated and deducted accordingly.
This morning, I received an alert from the credit referencing firm, to inform me that I have missed a payment from Virgin media and this would negatively impact my credit score.
I have sent an email to the relevant team at creditfileamendments as per advice from your customer service, but I wondered what are the avenues of escalation or complaints through to the relevant ombudsman. It's clear that this has been a significant system error, judging from the amount of posters with similar issues.
My house purchase is due to exchange and complete on the 23rd. I really need this escalated and rectified in the quickest possible manner , as this is an error on your part.
It's extremely frustrating as not only did it take three attempts to contact your customer care, but after many hours of being on hold and finally cancelling, I have now been alerted by my credit file that there will be an impact to my score due to a non payment.
Your assistance on this matter is greatly appreciated.
Regards,
Ray
