Virgin Media Community

[Stomoz1978]

Hi, urgently need help as an entry on my credit file that was put there in error by VM was settled and was supposed to removed in 2018 but hasnt been, it just shows settled which is stopping me from obtaining a mortgage. I'm about to lose a new home which is no fault of my own. How can i get this removed off my credit file like i was told it woild be in 2018. 

[DJ_Shadow1966 · Accepted solution]

Hello

Once a debit is settled that is how ut will be marked and will stay with on your credit record for 6 years.

You can email the credit team -

Pop them a letter or email with the following information:

• Name
• Account Holders Name
• Full Address where you had the services
• A photo or screenshot showing the Virgin error on your credit file
• Contact details for yourself

They will investigate this and come back to you within 28 days.

The contact options are:

• By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ
• Or via Email: creditfileamendments@virginmedia.co.uk

Regards Mike

[Stomoz1978]

Yeah thank you I'm now aware. I was told on the phone once it was sorted with it being their error they would remove it, that's why I'm miffed it's still there and stopping me getting a mortgage.