Hello
Once a debit is settled that is how ut will be marked and will stay with on your credit record for 6 years.
You can email the credit team -
Pop them a letter or email with the following information:
- Name
- Account Holders Name
- Full Address where you had the services
- A photo or screenshot showing the Virgin error on your credit file
- Contact details for yourself
They will investigate this and come back to you within 28 days.
The contact options are:
Regards Mike
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