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Credit file correction

I left your service in August and paid my normal service bill of 54 pounds. But this is still showing on my equifax file. Can it please be removed ASAP as it still looks like I owe you money when I do not.

Thanks so much in advance. 

 

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Re: Credit file correction

Hi Leisafb, 

 

Thank you for your post and welcome to the forums. 

 

I am really sorry about this. I am unsure how it could have happened if the payment was never late or fell into an unpaid status. I will send you over a private message so I can take some details. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Credit file correction

In this situation you would need to speak to the Credit Amendments Team. You can contact them by letter or email and if you could include the following information:

 

Name
Account Holders Name
Full Address where you had the services
A photo or screenshot showing the Virgin error on your credit file
Contact details for yourself
They will investigate this and come back to you within 28 days.

 

The contact options are:

By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ
Or via Email: creditfileamendments@virginmedia.co.uk

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Credit file correction

Thanks Ryan

 

Is this the right email address you have included as I emailed this yesterday before I posted up the community and it got bounced back saying no such address. Or has it recently changed? I would prefer to email then I can include the screen shot evidence and hopefully it can be dealt with more quickly... As this has already been incorrectly on my account for 4 months. 

 

I'm sure that you understand. Thanks for your help . 

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Re: Credit file correction

I actually sent a test email to the email address just before I sent you the post and I received and email back to confirm receipt of my mail. 

 

100% understand why you would feel this way. Please let me know if you get the receipt of email - it doesn't come through right away. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Credit file correction

Perfect. It must have been an error in my typing previously. I received my receipt email.

Thanks for your help with this Ryan. 

Stay safe . 

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Re: Credit file correction

Lovely to hear - thank you for letting me know 🙂 

 

I appreciate the kind words, I really do. 

 

You too keep safe. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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