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Credit Limit

Credit limits - why do Virgin Media give a credit limit of £50 a month when the contract amount is £89. So account is always suspended when bill comes out? Ridiculous

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Re: Credit Limit

Hi Taylorjus,

Thanks for using the forums to get this issue with your credit looked into, I am sorry if this has been causing some frustration. We have a credit limit on accounts in order to keep our customers safe from wracking up a big bill that would be too much for you to repay. But I can see this is counterintuitive if your base monthly price is higher than your credit limit, locking it down each month. I would be more than happy to look into this for you, I just need to PM you in order to ask for further information. 

Speak soon.

Megan_L

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Re: Credit Limit

Hi Taylorjus,

Thanks for chatting with me in our PM, I am glad that we got this issue sorted for you 🙂

If you have any other problems in future please just create a new post and we will be happy to help!

Thanks,

Megan_L

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