Hi there. Recently got Broadband with Virgin Media and noticed that I had a message saying I am close to my Credit Limit of £130 with upcoming charges at £118. My first bill is due to be paid by the 6th October as discussed when chatting to the Virgin Media team online. £80 is included in my first bill which I paid by direct debit on the day I signed up to Virgin Broadband which includes the one-off flexi fee and activation fee. Virgin have said my first bill will be £156 total which they can take £14 off but that will leave it at £142 and still over that £130 Credit Limit. Any suggestions on what I should do?
Call in (give yourself a few hours and some anger management training) and ask them to have a look again at credit limit if no help is offered with increasing it you will need to pay the bill immediately to avoid restrictions.
Direct Debit will also still be taken and you're account will go into substantial credit for the following month.
Welcome to Virgin Media where nothing is straight forward or logical.
The first bill will be £156 total, part of it is a £80 one-off fee which includes a £35 activation fee and a one-off flexi fee at £45 and the rest of the bill will be two months worth of service at £38 each month. My credit limit is set at £130 and will be past it once my bill is due to be paid which I have been told will be in October. Virgin did say I could pay some now to lower it but I have already paid the one of £80 fee as it shows in my bank but Virgin says it does not show on their systems, all I should owe Virgin now is two months worth of service with the total being £76.