Creating a my vm account

[Gemmaarnold]

I have been with virgin media for just over a week now I can’t register for an online account it keeps saying I need to click the verify link in my emails I haven’t received one and I’ve sent numerous reset passwords and nothings coming through. I’ve recieved my first billing email from virgin media and about my direct debit being set up so I no I’m using the right email this is so frustrating 

[Paulina_Z]

Hi @Gemmaarnold,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having issues registering for your online account! We can understand how frustrating this can be. 

I'll be more than happy to look into this further for you via Private Message. 

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.