Menu
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
295 Views
Message 1 of 12
Flag for a moderator

Covid-19 bills

Is anyone been cut off due to been unable to pay bill this month? I’ve had to put off paying EE, gas and electric bills due to not working through covid they have gave me a payment plan to pay up but virgin are a nightmare to get through to or answer me through text service so is any of you want to pass on to get them to contact me, I’m paying for full house bundle for years now never not paid now I’ve been trying to get help past few weeks and can I get anyone NO I NEED HELP!!!!

0 Kudos
Reply
Highlighted
  • 28.85K
  • 1.36K
  • 4.97K
Very Insightful Person
Very Insightful Person
264 Views
Message 2 of 12
Flag for a moderator

Re: Covid-19 bills

you need to call in and see if they can offer you anything. you can;t just not pay and not contact them. That will just end with suspended/cancelled services and a black mark on your credit file for the debt

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 112
  • 2
  • 6
Dialled in
221 Views
Message 3 of 12
Flag for a moderator

Re: Covid-19 bills

You can't contact them.  I've been trying since Sunday.

0 Kudos
Reply
Highlighted
  • 28.85K
  • 1.36K
  • 4.97K
Very Insightful Person
Very Insightful Person
216 Views
Message 4 of 12
Flag for a moderator

Re: Covid-19 bills

people have been able to contact vm. normally best early in the morning.

or try the text service but it can take a few days to get a reply

 

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.


As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 663
  • 33
  • 74
Forum Team
Forum Team
177 Views
Message 5 of 12
Flag for a moderator

Re: Covid-19 bills

Hi ntruby, 

I am sorry you have had issues getting in touch, payment plans are something we do not provide on our community I would as advised by apcyberax use our text service 

Thanks,

Zoie

0 Kudos
Reply
Highlighted
  • 19
  • 2
  • 1
On our wavelength
158 Views
Message 6 of 12
Flag for a moderator

Re: Covid-19 bills

Its impossible to contact vm been trying for over a month now and still no joy

0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
125 Views
Message 7 of 12
Flag for a moderator

Re: Covid-19 bills

I sent a text to them 13 days ago they haven’t answered that, I got cut off and still can’t get through started at 8 in morning 4 days in a row now not funny Virgin well seeing virgin are getting really bad reviews and sky are getting perfect reviews

0 Kudos
Reply
Highlighted
  • 1.43K
  • 65
  • 98
Forum Team
Forum Team
106 Views
Message 8 of 12
Flag for a moderator

Re: Covid-19 bills

Thank you for the update.

 

Did you answer the automated questions following when you text us your query? Once these are all answered this will go through to the correct team which in this case would be collections. 

 

Thank you, Emily.

0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 1
Tuning in
89 Views
Message 9 of 12
Flag for a moderator

Re: Covid-19 bills

I hope you get help soon, I've been waiting for weeks for help and no help yet. 

Their customer service could be vastly improved, it seems nonexistent, so not sure what good this community thing is here if we get to see all these unsatisfied customers on here, I guess we are not alone in our frustrations. I guess they think they have us over a barrel so are not that interested in how happy we are with them, as they know we need their service. 

I hope you receive the help you need soon

 

0 Kudos
Reply
Highlighted
  • 511
  • 35
  • 51
Forum Team
Forum Team
78 Views
Message 10 of 12
Flag for a moderator

Re: Covid-19 bills

Hi Serenity8,

 

Thanks for your post and welcome to the Community Forums. What we do here in the community forums is help each other out from forum staffers to community members and VIPs  so you will be seeing a lot of problems and issues posted here but hopefully a lot of solutions as well. We do have more relaxed sections within the community as well where we talk about TV shows and gaming.

We can help with technical faults and some account queries, there are a few things we aren't able to handle within the community forums such as sales orders or package renewals as those may require financial conversations or the handling of certain data that require you to speak with specific specialists who can handle those requests.

 

Cheers,

Corey C