I hope you get help soon, I've been waiting for weeks for help and no help yet.
Their customer service could be vastly improved, it seems nonexistent, so not sure what good this community thing is here if we get to see all these unsatisfied customers on here, I guess we are not alone in our frustrations. I guess they think they have us over a barrel so are not that interested in how happy we are with them, as they know we need their service.
I hope you receive the help you need soon