Virgin Media Community

[Charlied1979]

Is anyone been cut off due to been unable to pay bill this month? I’ve had to put off paying EE, gas and electric bills due to not working through covid they have gave me a payment plan to pay up but virgin are a nightmare to get through to or answer me through text service so is any of you want to pass on to get them to contact me, I’m paying for full house bundle for years now never not paid now I’ve been trying to get help past few weeks and can I get anyone NO I NEED HELP!!!!

[apcyberax]

you need to call in and see if they can offer you anything. you can;t just not pay and not contact them. That will just end with suspended/cancelled services and a black mark on your credit file for the debt

[ntruby]

You can't contact them.  I've been trying since Sunday.

[apcyberax]

people have been able to contact vm. normally best early in the morning.

or try the text service but it can take a few days to get a reply

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.

[Zoie_P]

Hi ntruby, 

I am sorry you have had issues getting in touch, payment plans are something we do not provide on our community I would as advised by apcyberax use our text service 

Thanks,

Zoie

[pedlar]

Its impossible to contact vm been trying for over a month now and still no joy

[Charlied1979]

I sent a text to them 13 days ago they haven’t answered that, I got cut off and still can’t get through started at 8 in morning 4 days in a row now not funny Virgin well seeing virgin are getting really bad reviews and sky are getting perfect reviews

[Emily_G]

Thank you for the update.

Did you answer the automated questions following when you text us your query? Once these are all answered this will go through to the correct team which in this case would be collections. 

Thank you, Emily.

[Serenity8]

I hope you get help soon, I've been waiting for weeks for help and no help yet. 

Their customer service could be vastly improved, it seems nonexistent, so not sure what good this community thing is here if we get to see all these unsatisfied customers on here, I guess we are not alone in our frustrations. I guess they think they have us over a barrel so are not that interested in how happy we are with them, as they know we need their service. 

I hope you receive the help you need soon

[Corey_C]

Hi Serenity8,

Thanks for your post and welcome to the Community Forums. What we do here in the community forums is help each other out from forum staffers to community members and VIPs  so you will be seeing a lot of problems and issues posted here but hopefully a lot of solutions as well. We do have more relaxed sections within the community as well where we talk about TV shows and gaming.

We can help with technical faults and some account queries, there are a few things we aren't able to handle within the community forums such as sales orders or package renewals as those may require financial conversations or the handling of certain data that require you to speak with specific specialists who can handle those requests.

Cheers,

Corey C