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Correction in order address

mmoj
Joining in

I have just ordered Virgin Broadband but have managed to put wrong address and ordered it to my neighbours address! I have no account number and can’t seem to remedy this. Any ideas on how to fix it?

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @mmoj 

Thanks for posting. Welcome to both the community and indeed Virgin Media.

It's something you'll need to speak to Pre-Install about on 0800 052 1734.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill