Menu
Reply
erinalyssa
  • 1
  • 0
  • 0
Joining in
183 Views
Message 1 of 2
Flag for a moderator

Cooling-off period, Want to cancel, New account, No password

Hi,

I've rung the helpline 6 times now and have been on my current call for 50 minutes and keep getting passed from person to person to no avail.

I am trying to cancel my Virgin Media Broadband contract. It has not been installed yet, so I am still in the cooling off period. 

I cannot use the 0345 454 1111 number to cancel as it is automated and asks for a password (which I do not have as my account has not been properly set up yet).

I tried ringing the help service 0800 052 7588 but I keep getting forwarded to the pre-installation number which is not working and just cuts out, citing technical difficulties. 

I have tried changing my password online, but just get a page that tells me it is not working right now. 

How can I cancel my account if no one will listen?

0 Kudos
Reply
Chris_W1
  • 4.05K
  • 182
  • 252
Forum Team
Forum Team
114 Views
Message 2 of 2
Flag for a moderator

Re: Cooling-off period, Want to cancel, New account, No password

Hi erinalyssa, thanks for the message. I am sorry to hear about the issues which you are having and will send you a private message to look into this further for you. Chris. 

0 Kudos
Reply