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wanting_update
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Contradicting Offer

Hi, Just wondering if anyone has been given an offer generated by the system on their Virgin Web portal but then found that the checkout price is more. I have contacted Virgin three times and also gone through a lengthy phone call trying to resolve it but no one seems to get back to me with a resolve.

I started with just broadband and then wanted to add TV. The offer that was shown on my web portal was a good price but when I went to check out it had gone up by £19 which I personally think is unacceptable.

 

Has anyone else had this issue with their 'System' generated offers ?

Thanks for reading

 

Graham

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punkrock101
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Re: Contradicting Offer

I’ve seen that before... I think it happens on purpose in the hope customers don’t realise.
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Corey_C
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Re: Contradicting Offer

Thanks for your post and welcome to the Community Forums, wanting_update,

 

Did you clear the previous order for the broadband before taking up the TV offer?

 

Cheers,

Corey C

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