• 8
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator


Reducing services .app isnt showing what i need 

Tags (1)
0 Kudos
  • 15.79K
  • 2.1K
  • 4.96K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: Contract

Hi @Stewaryc 

If  you are wanting to reduce services then you need to either Call VM or contact them via whatsapp or sms.

I'm afraid the forum team don't have access to regrades.

Do your homework first and price up similar deals with other providers. Also determine what you actually need from VM.  Do you need the current level of speed?  Also look at if  you need a new sim. VM now have the Volt packages which  double your data and broadband speed, so it might be worthwhile taking out a lower broadband speed on a Volt bundle which would double your broadband speed .

When you decide to renegotiate/cancel the best method and time to contact them is to call  150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues.

Choose option 4 retentions (thinking of leaving us) They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract.

You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer.


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Love, love and love, forever - Pele