Virgin Media Community

[Kitrreid]

My contract has finished.  Despite 4 days on the trot of engaging with the bot that just keeps telling me to repeat the same thing again. Phone line that cuts me off after over an hour wait. I would like to see what offer they had other than the measily £4 discount offered on an automated service. Is it even possible now to engage with a human 

[Gareth_L]

Hello Kitrreid

Thanks for your post 

Sadly package changes and offers are something that w are not able to do on our Community Forums 

I can appreciate that you would prefer human contact to discuss new deals etc

The best bet right now is to call as close to 8am as possible

Gareth_L

[Kitrreid]

I can't call in the morning with both my disabled children off school and college. That is my busiest time getting them up and ready and they won't settle before afternoon to let me make the call. 

I've called at 10am and 11am last week out of sheer desperation and still couldn't get through .  

[Gareth_L]

I can appreciate this is not ideal Kittreid

Sadly we are not able to help with package changes on here 

When as the last time you used our Text Message service?

Gareth_L

[Kitrreid]

What like the live chat?

[Gareth_L]

Hello Kitrreid

Yes it's the that you text us on ^GT