Virgin Media Community

[Muz1970]

Can someone please explain why my £37pm contract is now £54, my last 2 bills have been this and to make it worse my flat is empty, I have emailed 3 times with no reply, worst customer service ever, I will be cancelling my direct debit next week I’m sure they will be in touch then 

[Emily_G]

Thanks for the post Muz1970 and welcome to our community. 

We can't put through any package changes over the forum if you could please check your online bill breakdown to see what the extra charges are listed as? 

Thanks, Emily.