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Contract

Hi, I cancelled my contract last week, and have a confirmation email confirming my disconnection.

I have just received an email thanking me for making changes to my contract, so on checking the email, I now apparently have a new contract with broadband, TV and line rental?

It took me 50 minutes on the 'phone last week to eventually cancel the contract and now this? I guess I have to call them back tomorrow and no doubt spend another 50 minutes and being passed round from department to department (last week it was 4 different people who I had to explain exactly the same thing to).

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Re: Contract

Hi

I am happy to check your account to see what’s, what. 

Can you PM me your account number and address please. 


Here to help! I'm a manager helping out whilst working from home. Find out more


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Re: Contract

Thanks Campo7,

Account number [MOD EDIT: PERSONAL INFORMATION REMOVED]

Address: [MOD EDIT: PERSONAL INFORMATION REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Contract

ValerieWells

You've posted them publicly

Regards

 

Lee_R

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Re: Contract

Hi ValerieWells, do you wish me to look into this on your behalf?

Regards

 

Lee_R

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Re: Contract

No it's fine thanks - it's all cancelled now.

They have sent me another box which I'll have to return though.

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Re: Contract

Hi Lee,

Is it possible for Virgin to release the telephone number to the new provider (Now TV / BT)?

Thanks.

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Re: Contract

Hey ValerieWells,

 

Your new provider would need to get in touch with us to be able to release the number to them, we cannot release any numbers without a valid order from your new operator, you would need to arrange this with BT.

 

Thanks

Steven_L

 

 

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