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rachelfox92
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Contract wrong

I signed up for the M200 promotional offer for £30 a month. My contract is wrong. M100 for £24 a month is not what I ordered. I want this rectifying ASAP or I'll just cancel, I'm a new customer still in the cooling-off period.

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Robert_P
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Re: Contract wrong

Hello rachelfox92

 

Thank you for taking the time to raise your package query with us via the forums, welcome to the community.

 

It's disappointing to hear of the package issues, can you confirm how the order was placed? Do you have any correspondence from the order to confirm you signed up for the 200MB package as opposed to the 100mb showing?

 

This will also have been advised on the contract received after signing up.

 

Rob

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rachelfox92
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Re: Contract wrong

The order was placed online via the VirginMedia website.

I have included a screenshot of my order summary:

VM CONTRACT.PNG

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rachelfox92
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Re: Contract wrong

  • 20210217_175540.jpg

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David_Bn
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Re: Contract wrong

Good Afternoon rachelfox92,

 

Sorry to see there's been an error when subscribing you to our services

 

Let's take a closer look into this for you. Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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