Contract upgrade issues

[Dumarocky]

Hi I accepted an offer to upgrade my broadband  to Gig1 via email on 7th of October. I received a contract information sheet and contract summary sheet via email straight away with installation dates to be confirmed……

Im still waiting for further details and cannot find any further information when I log into my virgin media.

any advice and assistance would be appreciated please

[Ayisha_B]

Hi @Dumarocky 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear there's been no progress with this.

I'll pop you a PM 👋 now to help further. 

Speak soon!

[Ayisha_B]

Thanks for your time via PM @Dumarocky 

I'm glad we were able to resolve things for you and if you need anything else, just let me know.

All the best!