Contract time

[Forzaazzurri]

Hi my contract ending on 28/02/22 

but agent from virgin me tel my service stopped on 26/02/22 because i don’t want to renew contract . And try to talk whit virgin agent but she me tell no we stop your net on 26/02/22 because you told as on 26/01/22 about leaving virgin. but i just set I don’t want to renew .so now virgin agent me wont stopping my service two days earlier. I thing its not legal .ho can tel what happened whit virgin

[Tom_W1]

Hi @Forzaazzurri, thanks for your post although I'm sorry to hear of the confusion that has happened.

I'm just going to drop you a private message, as this is something I feel I can help you with but I'll need to ask you some security questions before we proceed.

Please expect this message to arrive soon, and reply when you can!

Many thanks