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Contract termination fee

Just paid my final bill online by card, due to cancelling my direct debit in error.

Just realised there’s a charge on it for a contract termination fee £26.22.

Unsure why this has been added to my account as I cancelled my services way outside my minimum contract term.

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Re: Contract termination fee

Hi neil-young73,

Are you taking into account that you need to give 30 days notice so may be also be billed a partial month to complete the 30 days notice?

Is the charge of £26.22 on a normal bill, or the Final Bill?

Hopefully this will shed some light on how the final billing works.

When you cancel by  giving the 30 days notice period your are billed up until the date of disconnection. In this time if another bill has been produced before your disconnection date it will show that your are going to be charged for the month going forward. 

Once your disconnection goes through any advance charges on your account will be refunded back to you and you will receive a final revised bill with the correct amount owed.

If you are left with any credits on your account after the disconnection of your services you will be sent a cheque refund 45 days after disconnection.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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