Is anybody else having any joy at trying to contact VM directly or use their wonderfully curated website to gain any assistance at the moment.
Without notice, by email or otherwise. I have noticed a bill posted today in my VM portal which is far higher than expected especially when my contract doesn't run out till 5th Feb.
Been waiting in IVR for 40 mins to try and clarify the situation.
Funnily the 'Upgrades and Offers' section throws up 'Oops something went wrong' and other help sections seem to be offline and lead to dead ends.
I know everyone is feeling the pressures of our current situation, but frankly Customer Services should be the least impacted of the processes offered by VM. By all means if there are any staff on the boards, feel free to reach out.
After finally getting an agent on the phone, and getting flannel for the last 8 mins, I'm told that she's just checking some details and bounces me back to the IVR.
Your company is a joke.
Can somebody from the UK contact me as this level of service is disgusting. Ethically, you need to stop plastering how good you are all over the web. Doubtless now I'll get somebody else and will have to go through the same story again.