Contract renewal

[AmdMad]

Hi contract ends 29/11/2023 after 18 months. Got an email to renew for special price thought I had signed up to new deal 15/11/2023. Looked at my account,it says payment due £157 ???  Any help would be appreciated. 

[Sabrina_B]

Hi @AmdMad 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues you are having with your contract.  We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[AmdMad]

Still waiting for the first bill to be taken out,will see what the amounts are ???£££

[Molly_T]

Hi AmdMad 👋 Thanks for returning to this public thread to keep things updated! 

I can see you are still in a PM with my colleague - if you can just pop them back another message to advise you need further support they will continue to offer help! 

Thank you for your patience in the meantime. 🌞