so i completely forgot my contract ended in april , i was paying 29.50 then 51 a month which was my fault , but that isnt my gripe , i want the same contract as i had before , M125 package and cos im an 02 phone customer i get volt benefits which means im upgraded to next level at no extra cost , yet your indian call centres are trying to charge me 46.50 a month for the same package , an extra 17 quid a month is joke , i live alone so why wouyld i need the M250 package which you people are trying to charge me for , i want the m125 package ,why cant i have the previous contract renewed , i would like to speak to someone in the UK and not india , i noticed that there are no onger any virgin media shops in my area , great service poorest customer service , if i cant have as close to what i had before i will consider leaving after being the in the top 1000 longest serving customer , you should treat you existing customers with loyalty than trying to obtain new customers , your existing customers should always come first
