Hi, my contract ends at the end of this month and I wish to give notice that I do not want to renew, is this something you can sort for me via this forum rather than trying to get through on a landline number...regards David
1. Call 150 from a VM phone or by dialling 0345 454 1111 options 1,1,4,4, from any phone - they are still picking up (in the UK too) - calling at 08.00 is the best time to get through with short wait times. Note when you do this they will in all likelyhood offer you a good deal to stay and sign a new 18mo contract - so be prepared for that.
2. In writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG.
Include dates, name address and all account details. Do it by registered mail with a receipt for signature on arrival.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.