Virgin Media Community

[Loosecanons]

Hello

My contract and loyalty bonus has ended and I noticed this month's bill has rocketed.

I was even charged a service charge to an 0844 despite my call package.

Given that we are being discouraged to call how can we discuss pricing options?

Thanks

[Lamby1800]

Hi LC, I know when I signed up my contract was on a reduced rate for 12 months and then once it ended it went up £15/month. I then rang them up for a new package. 

When calling from a virgin media landline you have to be very aware of what numbers you call and when you use the phone. My landline allowed free calls up to 59 minutes 59 seconds but only at weekends. Luckily for me I have a virgin mobile contract so my calls to virgin customer services are included. 

[apcyberax]

why did you call VM on a 0844 number. they are all 03

[Steven_L]

Hey Loosecanons,

Sorry we are unable to look into your contract renewal over the forums but you can get in touch with us by sending a message to us on 0753 305 1809 or via our messaging service on this link https://www.virginmedia.com/shop/contactus/make-a-complaint and clicking the Broadband,TV,phone link in the ‘message us your issue' and join a live chat with the team.

The call to the 0844 number was that to one of our centres our to another company?

Regards

Steven_L

[Loosecanons]

Hi,

thanks to all for getting back.

No, the 0844 call was to another company.

It just surprised me that I had an additional charge

[Steven_L]

0844 numbers arent included in all of our call plans, they only cover calls to 0845 and 0870 numbers not calls to premium rate 0844 lines.

Thanks

Steven_L