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james22thompson
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Contract renewal

Hi, can I renew my contract 30 days before it ends and will volt be available to me when I renew? 

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newapollo
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Re: Contract renewal

Hi @james22thompson 

I'm afraid you can't just renew a contract, you need to negotiate a new contract on new terms.

This can be done at any time, although the ideal time is within the last 30 days when you are free to cancel without paying any early termination fees.

You are free to choose from any current package deals available, however you won't receive a new customer deal

 

The best route is to call 150 from a Virgin landline, or 0345 454 1111, options 1,1,4 and 4 (thinking of leaving) but it's best to call at 8am to avoid call queues.  This should put you through to Retentions (thinking of leaving) however your call may be picked up first by a front line agent. If this happens be firm and say you want transferring to Retentions. 

Retentions are generally based in the UK and do far more than cancellations. They have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents should you wish to negotiate a new deal rather than just cancel. 

Before you do speak to them do a little of homework. See what prices other providers offer, and have those figures handy to use as a negotiating weapon..

Also check out the current VM prices and what's available on the following page <<< Here >>> 

The lower price is the new customer price which you won't qualify for, the higher price is the out of contract price. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with. 

VM's  actual prices can vary on a day to day basis, if you are happy with the price quoted then accept it as it may not be available again.  You have a 14 day distance selling window should you change your mind and wish to reject that offer and go back to your original pricing and package. However if you aren't happy with the initial discounted price offered then phone again.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Kath_F
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Re: Contract renewal

Hi james22thompson, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I can see newapollo has given some great advice around calling to discuss a new deal. You are also able to WhatsApp us on 07305327112. Replies aren't instant and can take a few hours but it allows you to get on with your day whilst waiting for a reply. This sometimes suits some people better as means they are not hanging on the phone waiting. 

When you discuss your package with them, if you mention Volt, they can specifically tailor their offers around Volt 🙂 

Let us know how things go. 

Thanks, 

Kath_F
Forum Team




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