I was offered a renewal price for my package but when my bill arrived, I found that I was charged a completely different price that was way higher. Been on phone for hours but it’s getting more and more confusing. I have been a loyal customer since 2015 but unfortunately I am facing same problems every time the contract is due for renewal. I am so sick and tired, I now want to change provider. This seems like a scam and vulnerable people will probably not have clue that they have been offered a price and been charged a higher rate!