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Contract renewal nightmare

Joining in

My virgin media contract expires on 22/9 and I already spent more than 5 hours on the phone trying to sort it out. First off the contract price had almost doubled to I call to see what else is possible. I’m offered a contract at my old price and sent docs by email. All seems great but when I call to confirm I’m told in addition is a £25 charge for an O2 Sim. Nothing on the contract docs nor in the original phone call about this. In the 3 rd call to discuss this I’m told by the agent that she’ll check with her manger and try to offer me the non Sim contract that I was originally offered. She said she’d ring me back yesterday but I’ve heard nothing. I am I despair !


Forum Team (Retired)
Forum Team (Retired)

Hey @Annamk57,

Welcome to the Community Forums and thanks for the post.

Sorry to hear this has been happening, do you know if you have had a complaint raised on your account with regards to this? If so you would be able to go about tracking any updates via our website here.