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Contract renewal email

Fibre optic

I've just had an unsolicited email from Virgin telling me my contratc is ending soon (well I think October) and here is a supa dupa renewal price.

To be honest the price is good but I have concerns over the legitimacy of the email.If you rpcoeed with the link it comes up with my current package detauls. Well supposedly. Ive alway shad 1gig but the 'new' contract had 500mb crossed out and gig detailed. Also no mention at all of Netflix. Also the link on the page to 'make changes' is broken.

Anyone else had this email?


Forum Team (Retired)
Forum Team (Retired)

Hey @archercj,

Welcome to the Community Forums and thanks for the post.

We do send an email letting you know your contract is ending, this usually comes around 1-2 months before your contract ends, If you believe this email is not from us, you can report this via our website here.

Hope this helps. Joe